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FAQs

(Frequently Asked Questions)

We strive for complete transparency and the best client experience possible, but sometimes, there’s still questions left to answer. Take a look at our most frequently asked questions (FAQs) that we have clients ask us.

Getting Started

Many cleaning companies are managed by businesses who put profit first or see you as another client. Our goal is to ensure you and your home are first priority, which means that we care about nothing but the results. Every service we provide gives the level of attention, detail and care your home deserves at a price that you can actually afford.

Good news, we create and maintain your account for you! No need to signup through an online portal or deal with the mundane process of keeping everything up to date.

That’s easy! Call or text us at +1 (208) 570-8402. If you prefer, you can also email us at soulsisterscleaning7072@gmail.com.
Click here

We generally recommend setting your account up with a debit / credit card for an easy renewal process. Common methods we’ve accepted in the past are Visa, PayPal, Discover, and more.

Soul Sisters is a small business with limited means of accepting payment at this time. While we are building our online booking system with the chosen provider, we ask that payments be made via cash, check or Venmo. Checks can be left blank when writing out the name as we are still working on getting our business bank system up and running.

NOTE: Our only request is that if paying by check or Venmo PLEASE separate the payment in two and pay our respective Venmo acct’s separately for tax purposes. If paying by check, please pay with 2 checks – one made to Christy Hedgepath and one made to Lori Kightlinger. This ensures one of us is not always cashing the check to pay the other. Our Venmo information is included with your packet. Payment is due at time of service.

The newcomer special discount is automatically applied to your account when signing up for the first time!

Cleaning Services

We provide services to a 25-mile radius for all the surrounding areas of Mt. Juliet, Tennessee! Whether you’re in Mt. Juliet, Lebanon, Hendersonville, or any nearby area, we’ve got you covered.

All the basics you need for a clean home and noticeable results. Our standard services includes:

  • Vacuuming
  • Dusting
  • Cleaning the bathrooms
  • Changing bedding (request only)
  • Dusting blinds and ceiling fans
  • Cleaning window sills
  • Dusting the baseboards
  • Wiping down the kitchen
  • Light straightening & dusting

Sometimes you only want a specific room, appliance, or area cleaned and don’t want to commit to a full service. This is where our A La Carte menu comes in – designed specially to allow you to pick and choose only what you want or need.

If you would like an add on service on the day of your regular clean just text or call us a few days before your clean to let us know so we can work in the extra time needed.

Only furniture that is on castors will be moved for cleaning underneath. Lightweight objects do get moved, but heavier furniture or furniture on carpeted areas does not.

To avoid potential complications and protect both you and our employees, we refrain from the following services / actions:

  • Electronic device cleaning (e.g. tv’s, stereos, computers, etc.)
  • Exterior window cleaning
  • Bio-hazardous areas including but not limited to: pet litter boxes, human/animal excrement, etc).
  • Climbing higher than a 2-step ladder.
  • Relocation of furniture over 15 lbs.

We go through an intensive inspection process at the end of every cleaning service to ensure it meets not only your standards, but ours. If the final result of an appointment is not up to your satisfaction, please call us at +1 (208) 570-8402 or email us at soulsisterscleaning7072@gmail.com and we’ll get back to you as soon as possible.

As you can see by the initial questionnaire in your file, we take time to get to know about all the surfaces in your home with good reason! We want to use what you prefer and what is safe for that surface. We spend a lot of time educating ourselves on these things but we still want your input. Please see below for our list of cleaning brands and supplies we have carefully chosen to use in our trolley carts.

  • Mr. Clean Products
  • Murphey’s Wood Oil Soap
  • OdoBan Multi-Surface
  • Pledge Wood Polish
  • Clorox Clean-up (mildew control)
  • Barkeepers Friend Soft Scrub
  • Comet Cleanser
  • 92% Isopropyl Alcohol (glass care)
  • Downey Fabric Refreshener
  • Magic Erasers
  • Pumice Stones
  • Dawn Products
  • Power Wash Spray
  • Scrub Daddy Sponges
  • ZEP Grout Cleaner
  • ZEP Floor Cleaner/Polish (hardwood and LVP)

We love pets! If they are wary of strangers, we totally understand this and will work hard to gain their trust! Pets are just fine being out in the main areas while we clean if the dog or dogs are small or you can put them wherever you feel comfortable with.

We do ask that if you have pets they are put up during mopping service. We carry treats with us but always ask the owners what they can have first. We consider ourselves master bribers of all animals.

Of course we can. In addition, if you favor a particular brand of cleaning products, we will ensure we only use yours if requested and supplied.

Absolutely! We strongly believe every cleaner should be. Should anything happen during your clean, you can rest assured that if it is brought to our attention immediately, we will work with you and our insurance company to resolve it.

Schedule & Fees

Absolutely not! You pay for this service to alleviate stress from your life! As proud mothers ourselves, we understand that life gets messy. We tackle pet hair, spilled cheerios and dirty bathrooms with passion!

We book our appointments with drive times in mind. In order to do this, we have a 1-hour leeway time built in on either side of your cleaning to ensure we have enough time to get each clean just right!

Example: If your clean is at 11 am we can arrive an hour before or an hour after your scheduled time.

This ensures we can work around traffic, unanticipated weather or longer clean times. If our time extends past that we will call to communicate why.

We send an email and text message at least an hour before arriving at your home. If for some reason you do not receive either, give us a call at +1 (208) 570-8402.

We ask all clients to please do the following before we arrive at your home:

  • Declutter any surfaces you want dusted
  • Pick up all items from floors that will be vacuumed or mopped
  • Ensure kitchen sink is empty. Unless using Ala Carte’ dish service.
  • Set out clean sheets if bed remake is
    desired.
  • Ensure all beds are clear of personal items so they can be remade if desired.
  • Set out cleaning
    products you would like used unless you prefer, we use ours at no cost.
  • Set out trash bags to be replaced.

A scheduled cleaning generally takes around 1 – 2 hours from start to finish. Times may vary for services such as deep cleans, A La Carte services, and move-in / move-out cleaning.

We pride ourselves in having close, personal relationships with our clients. In a very short amount of time, they become like family to us.

If we ever missed an area or feel it was not done quite right, we always encourage clients to reach back out to us and we will gladly make it right. As a small business, we rely on five star referrals and your satisfaction with our services to keep us going!

No. If we come across wallets, loose cash / change, jewelry, medications or other valuables, you may notice we dust around them! This is done to ensure our integrity is never questioned. Our clients should feel safe having us in their home!

While not required, if you’re happy with your cleaner’s service and want to show some appreciation, cash is our preferred method of tips. It is recommended to give these tips directly to your cleaner for security purposes.

In cases of inclement weather such as high wind, tornados, heavy rainfall with potential flooding, trees on the roadways, ice storms, or heavy snowfall there may be a need to reschedule your clean. Please know this is for our own safety and that decision is never made lightly.

In cases where either Christy or I are ill, we may arrive without our partner. This may extend the time of your clean but we are both fast and efficient and promise the work always gets done at no extra cost to you. If we are both out ill, we will give you the same courtesy of notifying you of a reschedule time and date.

Occasionally, you may see a new face from our list of approved helpers, but not often. We save this for emergencies.

Easily! Just reach out via call or text and we will take care of helping you change how often we come. At this time, we are only accepting future clients that require Weekly or Bi-Weekly service as we are full with Monthly clients.

Unlike many bigger companies, we do not charge a cancellation fee to our clients if your plan changes. We just ask that you reach out to us with as much notice as possible so we can fill your time slot.

We understand that life happens and hope to have an open line of communication with our clients without fee of unnecessary charges. During peak holiday times please give ample notice if you would like cleaned before the holiday as it tends to get tricky! Same goes for canceling during peak times for holidays.

We ask every client to provide a 2 weeks’ notice before cancellation to ensure we can rearrange client’s schedules if needed. You will never be punished with hidden charges for cancelling a service.

This is done to ensure you are given a proper chance to address what your needs are and come to an agreement on schedules and pricing. We do not do our pricing based on square footage or hourly to avoid our clients being overcharged. We cater your service to your needs and the amount of time, supplies and effort needed to provide perfect service every time.

This is due to the extra time built-in during your first cleaning to get your home ready for regular maintenance. During this clean, we will do more of a deep clean to ensure our services are showing results that stay on top of it from the start.

We Love To Talk!

soulsisterscleaning7072@gmail.com

+1 (208) 570-8402

Lori Kightlinger • +1 (208) 570-8402

Christy Hedgepath • +1 (615) 856-3829. 

soulsisterscleaning7072@gmail.com

+1 (208) 570-8402

Lori Kightlinger

+1 (208) 570-8402

Christy Hedgepath

+1 (615) 856-3829.