FAQs

We ask all clients to do the following before we arrive: declutter any surfaces you want dusted, pick up all items from floors that will be vacuumed or mopped, ensure kitchen sink is empty (unless using Ala Carte’ dish service), set out clean sheets if bed remake is desired, ensure all beds are clear of personal items so they can be remade if desired, set out preferred cleaning products (if applicable), and set out trash bags to be replaced.

We book our appointments with drive times in mind. In order to do this, we have a 1-hour leeway time built in on either side of your cleaning to ensure we have enough time to get each clean just right! Example: If your clean is at 11 am we can arrive an hour before or an hour after your scheduled time. This ensures we can work around traffic, unanticipated weather or longer clean times. If our time extends past that we will call to communicate why.

Wherever you like! We are flexible! Some of our clients like to sit on the patio, some like to run errands, and some will just swap areas with us as soon as we get finished cleaning a section of the home. We are guests in your home so it is really up to you!

We love pets! If they are wary of strangers, we totally understand this and will work hard to gain their trust! Pets are just fine being out in the main areas while we clean if the dog or dogs are small or you can put them wherever you feel comfortable with. We do ask that if you have pets they are put up during mopping service. We carry treats with us but always ask the owners what they can have first. We consider ourselves master bribers of all animals.

Only furniture that is on castors will be moved for cleaning underneath. Lightweight objects (<5lbs) do get moved, but heavier furniture or furniture on carpeted areas do not.

This is our way of allowing our clients to pick and choose add on services as they may be needed. If you would like an add on service on the day of your regular clean just text or call us a few days before your clean to let us know so we can work in the extra time needed.

Unlike many bigger companies, we do not charge a cancellation fee to our clients if your plan changes. We just ask that you reach out to us with as much notice as possible so we can fill your time slot. We understand that life happens and hope to have an open line of communication with our clients without fee of unnecessary charges. During peak holiday times please give ample notice if you would like cleaned before the holiday as it tends to get tricky! Same goes for canceling during peak times for holidays.

How do I cancel all future services?

It’s easy. We just ask for 2 weeks’ notice so we can rearrange client’s schedules if needed. We understand that is not always possible but just request as much notice as possible. You will never be punished with hidden charges for cancelling service.

We are proudly a very small business that has limited means of accepting payment at this time. While we are building our online booking system with the chosen provider, we ask that payments be made via cash, check or Venmo. Checks can be left blank when writing out the name as we are still working on getting our business bank system up and running. Our only request is that if paying by check or Venmo PLEASE separate the payment in two and pay our respective Venmo acct’s separately for tax purposes. If paying by check please pay with 2 checks. One made to Christy Hedgepath and one made to Lori Kightlinger. This ensures one of us is not always cashing the check to pay the other. Our Venmo information is included with your packet. PAYMENT IS DUE AT TIME OF SERVICE.

Absolutely not! You pay for this service to alleviate stress from your life! We are both mother’s and understand that life gets messy. We tackle pet hair, spilled cheerios and dirty bathrooms with passion! Please never feel judged and know that it is very satisfying to stand back at the end and be able to see the difference! Who wants to clean a clean house?

We pride ourselves in having close personal relationships with our clients. In a very short amount of time, they become like family to us. If we ever missed an area or it was not done quite right, PLEASE reach out to us and we will gladly make it right. We are a small business that relies on good referrals and your opinion and happiness are of utmost importance to us! We never want you to hesitate to let us know if we need to circle back for something.

In cases of inclement weather such as high wind, tornados, heavy rainfall with potential flooding, trees on the roadways, ice storms, or heavy snowfall there may be a need to reschedule your clean. Please know this is for our own safety and that decision is never made lightly. In cases where either Christy or I are ill, we may arrive without our partner. This may extend the time of your clean but we are both fast and efficient and promise the work always gets done at no extra cost to you. If we are both out ill, we will give you the same courtesy of notifying you of a reschedule time and date. Occasionally you may see a new face from our list of approved helpers but not very often. We save this for emergencies.

As you can see by the initial questionnaire in your file, we take time to get to know about all the surfaces in your home with good reason! We want to use what you prefer and what is safe for that surface. We spend a lot of time educating ourselves on these things but we still want your input. Read below for a list of some of our most popular cleaning supplies we have carefully chosen to use in our trolley carts.

• Mr. Clean
• Murphey’s Wood Oil Soap
• Odoban Multi-surface
• Pledge Wood Polish
• Clorox Clean-Up
• Barkeeper’s Friend Soft Scrub
• Comet Cleanser

Of course we can. In addition, if you favor a particular brand of cleaning products, we will ensure we only use yours if requested and supplied.

No. If we come across wallets, loose cash or change, jewelry, medications or other valuables you may notice we dust AROUND them. This is done to ensure our integrity is never questioned. Our clients should feel safe having us in their home!

Easily! Just reach out via call or text and we will take care of helping you change how often we come. At this time, we are only accepting future clients that require Weekly or Bi-Weekly service as we are full with Monthly clients.

This is done to ensure you are given a proper chance to address what your needs are and come to an agreement on schedules and pricing. We do not do our pricing based on square footage or hourly to avoid our clients being overcharged. We cater your service to your needs and the amount of time, supplies and effort needed to provide perfect service every time.

This is due to extra time built in to get your home ready for regular maintenance.  During this clean we will do more of a deep clean to ensure we are on top of it from the start.

Absolutely! We strongly believe every cleaner should be. Should something happen to your home and a cleaner is not insured, often the homeowners are left to file a claim against their home-owners insurance. This does not seem right to us if the cleaning company is at fault. Should anything happen during your clean, you as our client can rest assured that if it is brought to our attention immediately we will work with you and our insurance company to resolve it.

No worries! Give us a call or send us an email and we’ll get back to you within 48-hours for anything you may want to know.