Privacy Policy

Last updated: July 3, 2026

Soul Sisters Cleaning Solutions respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a quote, contact us, schedule services, or otherwise interact with our business.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

When you fill out a form, request a quote, book a cleaning, contact us, or communicate with us, we may collect:

Name
Email address
Phone number
Service address
Billing information
Information about your home, business, or requested cleaning service
Preferred service dates or scheduling details
Messages, notes, photos, or other information you choose to send us

Please do not submit sensitive personal information through our website forms, such as Social Security numbers, full payment card numbers, medical information, or other highly sensitive details.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type
Device type
Pages visited
Time spent on the website
Referring website or search source
General website usage data

We may use cookies, pixels, analytics tools, or similar technologies to help our website function properly, understand how visitors use the site, improve our marketing, and keep our online presence running smoothly.

2. How We Use Your Information

We may use your information to:

Respond to quote requests or questions
Schedule, confirm, or provide cleaning services
Communicate with you about appointments, service details, payments, or updates
Prepare estimates, invoices, receipts, and payment records
Process payments through third-party payment or bookkeeping providers
Improve our website, services, customer experience, and marketing
Send occasional business updates, offers, or service-related messages
Prevent fraud, spam, misuse, or security issues
Comply with legal, accounting, tax, or business recordkeeping obligations

3. Google Analytics and Website Tracking

We use Google Analytics to better understand how visitors find and use our website. These tools may use cookies or similar technologies to collect information about website activity, such as pages visited, time on site, device information, and general location data.

Google may process this information according to its own privacy practices. You can control cookies through your browser settings, and you may also use Google’s available opt-out tools where applicable.

4. How We Share Information

We do not sell your personal information.

We may share information only when reasonably necessary, including with:

Website hosting, form, security, or technology providers
Payment processing, bookkeeping, invoicing, or accounting providers
Scheduling, email, phone, or customer communication tools
Soul Sisters team members or contractors who need the information to provide services
Legal, tax, accounting, or professional advisors
Government, law enforcement, or regulatory authorities when required by law
Another business entity if our business is ever sold, merged, reorganized, or transferred

These third-party providers may process information according to their own privacy policies and terms.

6. Marketing Communications

We may use your contact information to send occasional updates, service reminders, promotions, or business announcements.

You can opt out of marketing emails by using the unsubscribe link in the email, replying with your request, or contacting us directly. Even if you opt out of marketing messages, we may still send service-related communications, such as appointment confirmations, invoices, scheduling updates, or important business notices.

7. Cookies and Your Choices

Cookies help websites remember information, measure activity, and improve the browsing experience.

You can usually adjust your browser settings to block, delete, or limit cookies. Some parts of the website may not work properly if cookies are disabled.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with tax or legal requirements, and improving our operations.

When information is no longer needed, we may delete, archive, or securely dispose of it.

9. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no website, online form, email system, or digital storage method is completely secure. For that reason, we cannot guarantee absolute security.

10. Your Privacy Choices

Depending on where you live and the laws that apply, you may have the right to request that we:

Confirm whether we have personal information about you
Provide access to certain personal information
Correct inaccurate information
Delete certain information
Stop sending marketing communications
Limit or object to certain uses of your information

To make a request, contact us using the information below. We may need to verify your identity before completing certain requests.

12. Third-Party Links

Our website may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Soul Sisters Cleaning Solutions
so*********************@***il.com
(208) 570-8402
soulsisterscleaning.com