Policies & Procedures

Last updated: August 7th, 2026

• Payment in full is required at the time of service. If the balance is not paid for any reason, we have the right to refuse further service and recoup the cost through legal recourse.
• Soul Sister’s has the right to utilize before/after photos of the client’s home for showcasing purposes on social media platforms with the understanding that we will never disclose an address/client name or allow any personal photos inside the home to be in the photos.
• The client understands that we have one hour leeway for arrival. One hour before or after the quoted time is included due to unforeseen traffic or weather.
• The client understands that we are a family owned and operated business and that any of our employees may be the person to arrive to do the cleaning. Due to sickness, vacations etc. we cannot guarantee you will always have the same cleaners.
• We have in place only a few holiday closures. If your clean falls on one of these we will do our very best to get you rescheduled later in the week. However, if we must close for weather, sickness or vacation time we will ask that our clients wait until their next rotation for cleaning. We will always give as much notice possible in these cases. We do not charge our clients for missing cleans for these same interruptions in service.
• Clients are asked to give as much notice possible if the scheduled cleaning is being cancelled. We do not charge a fee for these unless it happens frequently.
• Clients are asked to relay any issues with a clean within 12 hours of the cleaner’s departure. Although we do not offer a refund policy, we do ensure that our team comes back out within 24 hours to address the issue.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Soul Sisters Cleaning Solutions
so*********************@***il.com
(208) 570-8402
soulsisterscleaning.com